APKT PLN Online: Solusi Praktis untuk Mendapatkan Sertifikat Kompetensi PLN
What is APKT PLN Online?
APKT PLN Online is an integrated complaint and problem handling application developed by PT PLN (Persero) and its subsidiary ICON+. It is designed to provide fast and reliable service for PLN customers and staff. With this application, you can report any issues related to electricity, such as power outage, voltage fluctuation, meter error, billing error, etc. You can also pay your bills, check your tokens, access other services and information, and more. You can use this application through the portal ().
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Why use APKT PLN Online?
There are many benefits of using APKT PLN Online, both for customers and PLN staff. Here are some of them:
You can report complaints and problems anytime and anywhere, without having to call or visit the nearest PLN office.
You can track the status and progress of your complaints and problems in real time, and get notifications when they are resolved.
You can pay your bills and check your tokens easily and securely, using various payment methods such as bank transfer, credit card, e-wallet, etc.
You can access other services and information related to electricity, such as promo, simulation, home charging, etc.
You can improve your customer satisfaction and loyalty by getting faster and better service from PLN.
You can reduce the operational costs and workload of PLN staff by automating the complaint and problem handling process.
You can support the digital transformation and innovation of PLN by using a modern and user-friendly application.
How to register for APKT PLN Online?
To use APKT PLN Online, you need to register first. You can do this by following these steps:
Go to the portal () from Google Play Store or App Store.
Click on "Register" or "Daftar" on the homepage.
Fill in your personal information, such as name, email address, phone number, ID number, etc.
Create a username and password for your account.
Verify your email address by clicking on the link sent to your email.
Login to your account using your username and password.
Add your electricity meter number (IDPEL) to your account. You can find this number on your bill or on your meter.
Done! You can now use APKT PLN Online to report complaints and problems, pay bills, check tokens, etc.
How to use APKT PLN Online?
How to report complaints and problems?
If you encounter any issues related to electricity, such as power outage, voltage fluct uation, meter error, billing error, etc., you can report them using APKT PLN Online. Here's how:
Login to your account on the portal or the mobile app.
Click on "Complaints and Problems" or "Keluhan dan Masalah" on the menu.
Select the type of complaint or problem you want to report, such as "Power Outage" or "Matinya Listrik".
Fill in the details of your complaint or problem, such as the location, the time, the duration, the impact, etc.
Attach any supporting documents or photos if needed.
Submit your complaint or problem and wait for the confirmation.
You will receive a ticket number and a notification when your complaint or problem is received and processed by PLN.
You can track the status and progress of your complaint or problem by clicking on "My Complaints and Problems" or "Keluhan dan Masalah Saya" on the menu.
You will also receive a notification when your complaint or problem is resolved and closed by PLN.
How to pay bills and check tokens?
If you want to pay your bills and check your tokens using APKT PLN Online, you can do this by following these steps:
Login to your account on the portal or the mobile app.
Click on "Bills and Tokens" or "Tagihan dan Token" on the menu.
Select the meter number (IDPEL) you want to pay or check.
You will see the details of your bill or token, such as the amount, the due date, the payment status, etc.
If you want to pay your bill, click on "Pay Now" or "Bayar Sekarang".
Select the payment method you prefer, such as bank transfer, credit card, e-wallet, etc.
Follow the instructions to complete your payment.
You will receive a confirmation and a receipt when your payment is successful.
If you want to check your token, click on "Check Token" or "Cek Token".
You will see the details of your token, such as the code, the value, the validity period, etc.
You can also request a new token if you need one by clicking on "Request Token" or "Permintaan Token".
How to access other services and information?
Besides reporting complaints and problems and paying bills and checking tokens, you can also access other services and information related to electricity using APKT PLN Online. Here are some of them:
Promo: You can find out about the latest promotions and discounts offered by PLN and its partners by clicking on "Promo" on the menu. You can also redeem your promo codes and vouchers here.
Simulation: You can calculate your electricity consumption and estimate your bill by clicking on "Simulation" or "Simulasi" on the menu. You can also compare different tariff plans and choose the best one for you.
Home Charging: You can find out about the home charging service for electric vehicles provided by PLN by clicking on "Home Charging" or "Pengisian di Rumah" on the menu. You can also register for this service and check its availability in your area here.
Tips and tricks for using APKT PLN Online
To optimize the use of APKT PLN Online, here are some tips and tricks you can follow:
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Set notifications: You can set notifications for your complaints and problems, bills and tokens, promo, etc. by clicking on "Settings" or "Pengaturan" on the menu. You can choose to receive notifications via email, SMS, push notification, etc.
Update data: You can update your personal information, such as name, email address, phone number, ID number, etc. by clicking on "Profile" or "Profil" on the menu. You can also update your meter number (IDPEL) here if you change your electricity subscription.
Contact customer service: You can contact PLN customer service if you have any questions or feedback about APKT PLN Online by clicking on "Contact Us" or "Hubungi Kami" on the menu. You can choose to contact them via phone call, email, chat, etc.
Conclusion
APKT PLN Online is a great application that can help you report complaints and problems, pay bills and check tokens, access other services and information related to electricity, and improve your customer satisfaction and loyalty. It is easy to register and use, and it offers many features and benefits for you. If you are a PLN customer or staff, you should definitely try this application and see for yourself how it can make your life easier and better. Download the app or visit the portal today and enjoy the convenience and reliability of APKT PLN Online.
FAQs
Here are some frequently asked questions about APKT PLN Online:
What is the difference between APKT PLN Online and PLN 123?
APKT PLN Online is an integrated complaint and problem handling application that allows you to report any issues related to electricity, such as power outage, voltage fluctuation, meter error, billing error, etc. PLN 123 is a call center service that you can contact by dialing 123 from your phone. You can also report complaints and problems using PLN 123, but it may take longer and cost more than using APKT PLN Online.
How can I get a refund if I overpay my bill or token using APKT PLN Online?
If you overpay your bill or token using APKT PLN Online, you can request a refund by contacting PLN customer service via phone call, email, chat, etc. You will need to provide your account information, payment details, and proof of payment. The refund process may take up to 14 working days.
Can I use APKT PLN Online for multiple meter numbers (IDPEL)?
Yes, you can use APKT PLN Online for multiple meter numbers (IDPEL). You can add up to 10 meter numbers to your account by clicking on "Profile" or "Profil" on th